FAQs

When will I receive my order?

Most orders ship within 2-5 business days after your purchase pending availability and card verification. Once your order has shipped you can expect it to take between 2 to 3 weeks to arrive to you. Please allow an additional 2-3 processing days during sale periods and weekends. If you need your item(s) sooner you can choose Express Shipping for an additional cost at checkout. Any additional shipping costs are non-refundable.

We do not process or ship orders on the weekend or holidays. Mademoiselle Vintage is not responsible for delays due to local disruptions.

Which ship carrier do you use?

DHL, Fedex, UPS, and others depending on the shipping fee method you may choose at checkout.

Do prices include import taxes?

Customs duties may be charged depending on the item you buy and the country which you reside in. Mademoiselle Vintage is not responsible for the payment of this duty. The carrier will contact you when your order is in customs and will collect taxes. In certain cases you must pay the necessary fees for your order to be released from customs.

What if I need to change or cancel my order?

Cancellation are subject to a 20% restocking fee once an order has been placed. This includes pre-order items as well. Please choose carefully as we cannot be held responsible if you change your mind. Orders may not be modified/cancelled once the parcel has been processed.

What if I have a question about my order?

For any inquiries about your order please email us at mademoisellevintage@protonmail.com

What is your return policy?

For all returns and exchanges, we have a seven-day policy. If you wish to return or exchange an item, please contact us as soon as possible, within seven days after your shipment arrives.

All returns and exchanges require approval. Please contact us at mademoisellevintage@protonmail.com and we will get back to you as soon as possible. Any shipping costs related to the returned products are paid by the client.

What if my package is lost?

If your package gets lost in transit, please send us an email right away at mademoisellevintage@protonmail.com. We will file a claim and do what we can to take care of it as quickly as possible.

*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, or was signed for we cannot be held responsible for those lost or stolen packages.

Is the payment secured?

Whether Paypal, or directly with your credit card Visa or Mastercard, payment on our site is 100% secure. All information exchanged to process the payment is encrypted using SSL. This data can not be detected, intercepted or used by third parties. They are also not stored on our computer systems.

What currency does your site use?

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in US Dollars. In those cases, the conversion is handled by your financial institution.